The Troubleshooter Archive

A Free Box of iPhones Showed Up at His Door. Then the FBI Did.

Tom Martino, The Troubleshooter

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Robert thought he was doing the right thing. He ended up charged with a felony.

It started with a package he never ordered: a dozen new iPhones and eight new iPads.

Later that day, the phone rang. The caller said it was all a mistake and asked Robert to help ship it to the “rightful owner.” Robert agreed. Nice guy move, right?

Wrong. A month later, the FBI was at his door.

The merchandise had been bought with a stolen credit card. Robert’s signature on the delivery, and the fact that he reshipped it, became evidence against him. He’d been pulled into a freight-forwarding scam without ever leaving home.

After a long legal fight, his charges were dropped. But Robert’s story isn’t unique. Plenty of people get set up exactly the same way.

How the scam works

  • Crooks buy piles of merchandise with stolen credit cards.
  • Instead of shipping it to themselves, they ship it to innocent people like you.
  • Then they talk you into forwarding it, so your name is on the trail, not theirs.

How to protect yourself

  • Didn’t order it from a manufacturer, distributor or major retailer? Refuse delivery.
  • Already signed for it? Do NOT forward it to anyone. No matter how nice or urgent the caller sounds.
  • Call the shipping company right away and arrange to send it back.

Doing a stranger a favor shouldn’t cost you a lawyer.

Got a consumer problem? Call 303-MARTINO or get free help at tommartino.com/get-help/