Sara shipped her engagement ring to a New York City jeweler for repairs. She used an independent shipping store to pack it and send it through UPS, and since it was an expensive ring, she insured it for $10,000.
The ring vanished, and the insurance wouldn’t pay. Until I got involved.
Socks instead of a diamond
When the envelope showed up at the jeweler, it was not the original envelope, even though it had Sara’s shipping label on it.
Worse, there was no ring inside. Just a pair of socks.
What happened? Nobody knows. Did the shipping store swap it? Someone at UPS? The jeweler? Sara never found out.
But at least she was insured for $10,000. Or so she thought.
The claim denial
UPS rejected her claim. They said Sara wasn’t technically the shipper, because she paid a third party to pack and send the package. The shipping store was UPS’s customer, so the store had to file the claim.
And the shipping store wouldn’t lift a finger.
The fix
That’s when Sara called my radio show. We immediately reached out to UPS Media Relations, and within 2 weeks Sara had a check for $10,000.
The lesson
- Using a third-party shipping store for something valuable? Make sure YOU are the insured party.
- If the store can’t do that, go straight to a direct shipper like UPS or FedEx to pack and send it.
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